eStatements FAQ
What is an eStatement?
An eStatement is your account statement that is delivered to you electronically and eStatements are free!

Will my eStatement look the same as my regular paper statement?
Yes. We even include the reconcilement page to assist the balancing process. Images of your cancelled checks and deposits are also included, if you currently receive those items.

How will I know when my statement is ready to be viewed online?
Every statement cycle, we will send you an email notifying you that your statement is available for viewing. Double-click on the link to www.Pioneertrustbank.com. Login with your user name and password and go to Documents to view your statement.

What is .PDF?
Adobe Portable Document Format (PDF) is a standard file format for distributing electronic documents. Adobe PDF files can be viewed, saved, and printed by using Adobe Acrobat Reader software.

What if I don’t have Adobe Acrobat Reader?
The basic Adobe Acrobat Reader software is available for free at www.adobe.com

How do I save my eStatements?
Once you have opened your eStatement, you can save it using the small disk icon on the toolbar of your Adobe Acrobat Reader software. Provide a name for the file using a .pdf extension. Select a name that will help you remember which statement the file contains (e.g.CheckingJanuary2010.pdf)

How do I print my eStatement?
Again, by using the Adobe Acrobat Reader toolbar, press the printer icon. You can either print the entire statement or just a particular page.

What if I enroll but decide I want to change back to paper statements?
You must notify us either in writing or in person of your request.

What if I change my e-mail address?
You must notify us either in writing, in person or through online banking under Options of your new e-mail address.

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