Online & Mobile Banking Issues

Update:

The latency issues should be resolved and services should have returned to normal. Again, we apologize about any inconvenience this may have caused.

Original Posting:

We are currently experiencing an issue with Online and Mobile Banking services. The systems are experiencing latency and intermittent availability. We are currently working with our online banking provider to resolve the issue as soon as possible. Latency has been between 5-15 seconds upon sign-in when available.

We will update this post when the issue has been resolved.

We apologize for any inconvenience this may cause.

Mobile Banking Updates

We are happy to announce a brand new update to our PTB Mobile app for iOS and Android phones. The new app provides an updated look and feel along with security enhancements and bug fixes.

In addition to technical modifications to improve system performance, security, and support larger images associated with the iPhone 6, this updated release brings a completely new user experience to iPhone and Android smartphone apps, including the following enhancements:

  • Updated user interface (UI) with a more modern design
  • User workflows consisting of fewer steps
  • More intuitive navigation, including improved terminology and iPhone and Android specific controls, such as date selectors
  • Improved touch optimization of screens and controls
  • Multi-user login support
  • Rotational support for Mobile RDC

We are targeting the next release to bring a quick balance feature and the ability to turn your debit cards on and off from within the app.

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As always,we’re here to help. If you ever need assistance with Mobile Banking or any of our online services, please contact our Online Banking Support via our contact form or at (503) 480-1929 for assistance.

Website Update

Pioneer Trust Bank will be launching an update of our website on April 5th.

We know from your feedback that our website and online services are a primary information source so we’re upgrading our website to make things more discoverable and easier to access online services.

1. We’ve updated the menu system to make things easier to find:

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2. We’ve brought the Online Services Sign In  and Quick Links to every page to make it easy to find things you are quickly looking for:

Main page with arrows

3. We’ve updated our Mobile Site to make it easier to download our Mobile Banking Apps and find other pertinent information about the Bank:

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4. We’ve added alerts to the site to let you know about changes, security alerts, and product news. Alerts are dismissible so they stay out of your way.

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New Hours of Operation – April 1st

Thank you for banking with Pioneer Trust Bank.  We wanted to let you know starting April 1st we will be changing our Friday closing hours:

Main Office – 109 Commercial St. 

Lobby

Monday – Thursday: 

9:30am to 5:00pm

Friday:

9:30am to 5:30pm

Drive-Up

Monday – Thursday:

9:00am to 5:30pm

Friday:

9:00am to 5:30pm

Medical Center Branch – 1190 Oak St.

Lobby

Monday – Thursday: 

10:00am to 5:00pm

Friday:

10:00am to 5:30pm

Drive-Up

Monday – Thursday:

9:00am to 5:00pm

Friday:

9:00am to 5:30pm

Online & Mobile Banking – Fixed

Update:

As of 12:30AM PST this issue has been resolved.

Original Notice:

We are currently experiencing an issues with Online and Mobile Banking services. We are currently working with our online banking provider to resolve the issue as soon as possible. We will update this post when the issue has been resolved.

We apologize for any inconvenience this may cause.