Online and Mobile Banking – Fixed

Update:

As of 12:30AM PST this issue has been resolved.

Original Notice:

We are currently experiencing an issues with Online and Mobile Banking services. We are currently working with our online banking provider to resolve the issue as soon as possible. We will update this post when the issue has been resolved.

We apologize for any inconvenience this may cause.

Early Closure – Christmas Eve

In observance of Christmas, Pioneer Trust Bank is closing at 1:00PM on Christmas Eve and will be closed on Christmas Day. We wish you a very Merry Christmas and Happy Holidays!

Core Systems Update – 10/20/2015

We will be performing some maintanenance on our core systems 8:30AM – 3:00PM on October 20, 2015.

This may cause intermittent connectivity to online and mobile banking services. We apologize for any inconvenience this may cause.

For status updates please check back here.

EMV Chip Cards – Coming Soon

A more secure way to pay! 

Have you heard in the news about EMV or “chip” cards being a more secure method of payment? Pioneer Trust Bank strives to ensure our customers’ financial information is safeguarded, which is why we are in the process of adopting the new chip technology to secure card transactions not only for our cardholders, but also for our Bankcard merchants.

What are EMV (Chip) cards?

EMV (it stands for “Europay, MasterCard and Visa”) cards contain a computer chip which securely stores the cardholder’s information. Every transaction is unique, which makes them difficult to counterfeit. Older cards utilize a MAG-stripe to store cardholder information, which is less secure and easier to replicate.

How do EMV cards make payments secure?

When an EMV card is used at a terminal, the chip produces a one-time use code for each transaction.  If this information is accessed in a merchant or processor breach, it cannot be used to process additional transactions or create a counterfeit card.

Will EMV chip cards stop all 3rd party data breaches and card fraud?

While chip cards add another layer of security which helps prevents personal card data from being used fraudulently, it cannot prevent a data breach.  When EMV chip cards were deployed several years ago in other countries, there was a significant drop in counterfeit card fraud.  However, fraudsters continue to find new ways to commit fraud.

Pioneer Trust Bank cardholders remain protected by Visa’s Zero Liability coverage.

How do EMV chip cards work?

Instead of being swiped at a merchant terminal, EMV cards are inserted or ‘dipped” into a terminal slot for the duration of the transaction.

EMV

Do EMV cards work at all terminals?

Many merchants have not had a chance to upgrade their equipment to accept Chip cards yet.  Fortunately, EMV cards will continue to have a MAG-stripe on the back which will work on terminals not yet enabled.

Will my MAG-stripe card stop working?

Both Visa and MasterCard still require all merchants to accept MAG-stripe cards both in the United States and Internationally.

How is Pioneer Trust Bank preparing for EMV Chip cards?

We have started EMV projects on all of our card products and portfolios.  Each is unique and represents different challenges, so it will take time to implement. We hope to be fully converted to EMV by the 1st Quarter of 2017.  Click on the links below for EMV information and updates specific to your card product:

For more information and resources about EMV Chip cards, please visit the website:

http://www.GoChipCards.com

or

Call our Bankcard staff at 503-480-1955.

Please bookmark this page for updates on  Pioneer Trust Bank’s EMV Chip Card projects

Windows 10 & Online Services

On July 29, 2015, Microsoft officially released Windows 10. Those currently using Windows 7 and 8.1 and have registered for the download will begin to receive notification that Windows 10 is available for installation on or after July 29.

Microsoft has stated that they will be slowly making the download available and will ramp up availability of the free upgrade over time.

Windows 10 ships with two browsers: Internet Explorer 11 and the new Microsoft Edge browser. The new Edge browser is enabled by default and will be used when accessing websites following the Windows 10 upgrade. Users who install Windows 10 can change the default browser back to Internet Explorer 11 under the Control Panel options. Additionally, Internet Explorer can be launched by searching for it on the start menu and clicking on the Internet Explorer desktop application. This will only be necessary for business customers that use Premier ACH services.

The Bank has fully tested and certified Windows 10 for all of our online platforms:
1. Pioneertrustbank.com – Fully tested and supported
2. Personal Online Banking & Bill Pay – Fully tested and supported
3. Business Online Banking & Bill Pay – Fully tested and supported. PremierACH customers must use Internet Explorer 11. Please call online support for help with this process.
4. Business Remote Deposit Capture – Fully tested and supported.
5. Secure File Transfer – Fully tested and supported
6. Remote Support – Fully tested and supported

Please note that Mobile Banking, while an online platform, is not impacted by this release as it is a non Windows based product offering.

As always, if you have any issues or questions, please reach out either through the website or call Online Support at 503-480-1929 and we’ll be happy to help!