Personal Online Banking Updates

We have extended some functionality in our Personal Online Banking product with updates to our Bill Payment platform and adding some additional visibility into your spending habits.

The Bill Payment Platform went through a thorough overhaul of the back-end systems making the platform more responsive. In addition, Bill Pay menus were simplified, resulting in an easier to use interface and support for modern browsers and HTML5/CSS 3.0 standards. Internet Explorer 8 support has been removed from the product.

In addition we have added a Spending Report widget on your landing page within Personal Online Banking. The system looks at your transaction stream over the last 7 days to create a spending report based upon the categorization of transactions on your accounts.

spendingwidget

We have pre-loaded the system with a large number of local businesses. However, if you see a business getting marked as uncategorized, please drop us a line at customerservice@pioneertrustbank.com and we’ll be happy to get it added for you.

More than anything, we’re here to help. If you ever need assistance with these services, please contact our Online Banking Support via email or at (503) 480-1929 for assistance.

PTB Mobile Deposit

Pioneer Trust Bank is pleased to announce the release of its Mobile Check Deposit service, available through our Mobile Banking app for iPhone and Android smartphones, as well as iPad and select Android tablets. This service is only available to personal clients who are registered with our Personal Online Banking service.

Don’t have our Mobile Banking app installed? Just visit our Mobile Banking page and click on the link for device type.

What is Mobile Check Deposit?

Mobile Check Deposit allows you to take a photo of an endorsed check with your smartphone or tablet and send the images electronically to Pioneer Trust Bank for deposit. There are no fees for using our Mobile Check Deposit service, but check with your carrier on any message and data fees that may apply.

Benefits

  • Deposits can be made any time, day or night.
  • No branch visit is required.
  • No paper deposit slips are needed.
  • No mailing of deposits is required.
  • Completely secure. Advanced technology, including encryption, firewalls, and authentication processes keeps your personal information safe and confidential.

How to Make an Electronic Deposit 

Depositing a check using your smartphone or itablet is fast and easy.

Mobile Check Deposit1

 

  • Log in to the PTB Mobile Banking app and select Deposits. From here, you can view your deposit history and/or make a new deposit
  • Select New Deposit and indicate the account where funds are to be deposited. Enter the amount of the check you are depositing. When ready, select Continue
  • Take a photo of the front of your check. Use a background with a strong contrast between the check and surrounding area. Make sure the entire check is visible in the screen area and is in focus
  • Snap your photo using the camera button. The image will now be displayed for your review. If the photo does not show the check clearly, you can retake the photo and repeat the process. If your check photo is readable and clear, select Use Photo
  • Repeat the process for the back of the check
  • Once the two images are approved, you will then verify the account and check amount. If the deposit details are correct, confirm the deposit by clicking Submit.

The Results screen will let you know the deposit has been received. 

  • Pending means the check is under review and will normally clear the next business day.
  • The Deposit Failed screen will explain any problems found during the image analysis/transaction. You will then be asked to either retake the check images or restart the entire deposit process.

Mobile Check Deposit2

If the system cannot correctly read the writing on the check, you can always deposit your check at any of our bank offices.


How Long Will It Take for a Check to Clear?

Once your check has been electronically deposited, funds are generally available within two business days. You can return to the Mobile Check Deposit service to check on the deposit status. Be sure to keep the original paper check until the funds have cleared your account, then destroy the original check after the deposit has posted.

Electronic deposits submitted before 3:00PM PST on a business day will be processed the same day.  Deposits submitted after 3:00PM on a non-business day will be processed the next business day.


What Kind of Checks Can I Deposit Using Mobile Check Deposit?

PTB Mobile Deposit is available to owners and authorized signers of deposit accounts who are enrolled in Mobile Banking.  Only checks drawn on Financial Institutions in the United States payable solely to the account owner(s) are eligible to be deposited via Mobile Deposit.

Items that are not eligible include:

  • Checks payable to any person or entity other than an owner of the account (i.e., payable to another party and then endorsed to you)
  • Checks payable jointly, unless deposited to an account in the name of all payees.
  • Checks payable on a financial institution outside of the United States.
  • Checks which are not payable in United States currency.
  • Checks which are post-dated or dated older than 6 months prior to the deposit date.
  • Checks which are incomplete.
  • Checks which are remotely created.
  • Checks drawn on the account into which you are depositing.
  • Checks which contain evidence of alteration, or that you know or suspect are fraudulent or otherwise not authorized by the owner of the account.
  • Checks which have been previously submitted through Mobile Remote Deposit.
  • Checks which are payable on sight or payable through Drafts, such as Credit Card Convenience checks, for example.
  • Items marked “non-negotiable”.
  • Postal & Personal Money Orders.
  • US Treasury Checks.
  • US Savings Bonds.
  • Cashier’s Checks.
  • Traveler’s Checks.
  • Substitute/Image Replacement Checks.

For more information or questions about this service, please visit our Remote Deposit Capture page or call Online Banking Support at (503) 480-1929.

Christmas Holiday Closure

In observance of Christmas, the Bank will be closing at 1:00pm on December 24th and will be closed on December 25th.

We wish you a Merry Christmas!

Scam Alert

There are many different types of scams going on in the Willamette Valley. IRS Scams, Jury Duty Scams, Advance Fee Scams, Lottery Scams, the list goes on and on.

If someone gives you a check for more than the purchase price of something you are selling and wants funds returned, the check is most likely counterfeit. If someone asks you for cash and gives you a check for payment for more than you have given them and tells you to keep the difference, the check is most likely a counterfeit. You will take a loss.

If you receive an email or letter saying you have won the lottery and must send money to pay the fees, you are being scammed.

If someone calls you claiming to be from a government agency and says there is a warrant for your arrest because you didn’t pay your taxes or didn’t attend jury duty and demands you to pay a fee by a prepaid card, (Green Dot Card) you are being scammed.

Please take the time to consult us so we can help you determine if a transaction is legit. Never allow anyone to threaten you and pressure you into sending them money or giving out your account information.

Lastly, if something sounds too good to be true, it most likely is.