Windows 10 & Online Services

On July 29, 2015, Microsoft officially released Windows 10. Those currently using Windows 7 and 8.1 and have registered for the download will begin to receive notification that Windows 10 is available for installation on or after July 29.

Microsoft has stated that they will be slowly making the download available and will ramp up availability of the free upgrade over time.

Windows 10 ships with two browsers: Internet Explorer 11 and the new Microsoft Edge browser. The new Edge browser is enabled by default and will be used when accessing websites following the Windows 10 upgrade. Users who install Windows 10 can change the default browser back to Internet Explorer 11 under the Control Panel options. Additionally, Internet Explorer can be launched by searching for it on the start menu and clicking on the Internet Explorer desktop application. This will only be necessary for business customers that use Premier ACH services.

The Bank has fully tested and certified Windows 10 for all of our online platforms:
1. – Fully tested and supported
2. Personal Online Banking & Bill Pay – Fully tested and supported
3. Business Online Banking & Bill Pay – Fully tested and supported. PremierACH customers must use Internet Explorer 11. Please call online support for help with this process.
4. Business Remote Deposit Capture – Fully tested and supported.
5. Secure File Transfer – Fully tested and supported
6. Remote Support – Fully tested and supported

Please note that Mobile Banking, while an online platform, is not impacted by this release as it is a non Windows based product offering.

As always, if you have any issues or questions, please reach out either through the website or call Online Support at 503-480-1929 and we’ll be happy to help!

Card Skimming Fraud Alert

There have been several recent news reports of ATM and gas station card skimmers found in the Salem area.

Skimming is a crime in which the victim’s card information is accessed or breached while they are completing a legitimate transaction such as withdrawing money from an ATM or making a purchase at a gas station or store. Thieves then use this information to make unauthorized withdrawals and purchases from the victim’s account.

There are many ways you can protect yourself from card skimming. In the following we answer some frequently asked questions about card skimmers, as well as provide you tips on how to avoid becoming a victim.

What is a “skimmer”?

A skimmer is a small electric card reader designed to fit over an ATM or gas pump terminal card reader slot. Once your card is inserted or swiped, the skimmer reads the magnetic stripe on your card and captures the information for the thieves. A small camera is also usually hidden near the skimmer to capture your PIN as you enter it, or they may tamper with the PIN pad.

How is my card information used?

Thieves create counterfeit or “cloned” cards with the information obtained. These cards are then used at ATMs to withdraw cash or at stores to make purchases from your account.

What does a skimmer look like?

Skimming devices come in many forms and can be hard to detect. Many are designed to blend in with the features of the ATM. Signs to watch for include:

  • Card readers and key pads that look out of place or don’t fit securely;
  • Tape or adhesive residue near or around the outside of the card reader and PIN pad.
  • Scratches on the ATM façade near the card reader or PIN pad.

What should I do if I think there’s a card skimmer?

Don’t attempt to remove it; the thieves may be in the vicinity and monitoring the skimmer. If the ATM is at a bank which is open, go inside and report it to bank staff. If it’s after hours or at a remote site, go to a safe and secure location and call the police to report it.

What can I do to protect myself from skimmer thieves?

  • Use ATMs at locations you know. Pay attention to what the card reader and PIN pad normally look like.
  • Do a quick inspection before inserting your card into any reader.
  • Always cover the keypad when entering your PIN.
  • Pay attention to your accounts. Immediately report any unauthorized ATM withdrawals or purchases to our Bankcard Dept. or the number on the back of your card.
  • Trust your instinct. Report any peculiarities such as card or PIN reader errors you encounter while attempting to use your card.
  • When in doubt, don’t use the ATM.

What does Pioneer Trust Bank do to protect me?

We employ a number of tools to monitor your transactions for fraud and protect your identity. You have the added protection of Visa’s Zero Liability® for fraudulent or unauthorized transactions.

For More Information

Please contact our Bankcard Department at (888) 444-3497

Scam Alert

There are many different types of scams going on in the Willamette Valley. IRS Scams, Jury Duty Scams, Advance Fee Scams, Lottery Scams, the list goes on and on.

If someone gives you a check for more than the purchase price of something you are selling and wants funds returned, the check is most likely counterfeit. If someone asks you for cash and gives you a check for payment for more than you have given them and tells you to keep the difference, the check is most likely a counterfeit. You will take a loss.

If you receive an email or letter saying you have won the lottery and must send money to pay the fees, you are being scammed.

If someone calls you claiming to be from a government agency and says there is a warrant for your arrest because you didn’t pay your taxes or didn’t attend jury duty and demands you to pay a fee by a prepaid card, (Green Dot Card) you are being scammed.

Please take the time to consult us so we can help you determine if a transaction is legit. Never allow anyone to threaten you and pressure you into sending them money or giving out your account information.

Lastly, if something sounds too good to be true, it most likely is.

To Our Cardholders

In the last few months the news has been filled with stories of potential or confirmed card data breaches at merchants ranging in size from national retail chains to mom and pop stores down the street.

Pioneer Trust Bank would like to assure our cardholders we have instituted additional monitoring and measures designed to detect and prevent fraudulent transactions on your account. When a breach is confirmed, we will contact you if your card needs to be reissued.

In the meantime, we recommend you regularly review your card activity through Online Banking and promptly report unauthorized transactions to us.  You have the added protection of Visa’s “Zero Liability” should an unauthorized transaction post to your account.

Please call our Bankcard Department  at 503-480-1955 to report any unauthorized card activity or if you have additional questions regarding your accounts.

Personal Online Banking Issue


As of 11:30AM PST this issue has been resolved.

Original Notice:

We are currently experiencing an issue with Personal Online Banking authentication. We are currently working with our online banking provider to resolve the issue as soon as possible. We will update this post when the issue has been resolved.

Please note that access to your accounts is still available and works properly through Mobile Banking.

We apologize for any inconvenience this may cause.