Online & Mobile Banking Maint.

Personal, Business and Mobile Online Banking services will be undergoing maintenance and will be unavailable on Monday, May 12, from 5:30 p.m.- 7:30PM PST.

We apologize for any inconvenience this may cause.

Heartbleed OpenSSL Vulnerability

Pioneer Trust Bank takes security of our customer’s data very seriously. All customer facing systems in use by Pioneer Trust Bank have been tested for the vulnerability including Personal and Business Online Banking, Credit Cards, Remote Deposit Capture, Merchant Processing, Remote Support, and Secure File Transfer. All of these systems have either already been patched or run on platforms that do not utilize OpenSSL and are not vulnerable to the bug.

Please be aware, however, that this is very widespread issue that is impacting services across the internet and it will take several weeks for most parties to fully patch systems to resolve the issue.

What is the Heartbleed bug?

Heartbleed is a flaw in OpenSSL, the open-source encryption standard used by majority of websites that need to transmit the data that users want to keep secure. In effect, it gives you a secure line when you’re sending an email or chatting on IM.

Encryption works by making it so that data being sent looks like nonsense to anyone but the intended recipient.

Occasionally, one computer might want to check that there’s still a computer at the end of its secure connection, and it will send out what’s known as a heartbeat, a small packet of data that asks for a response.

Because of a programming error in the implementation of OpenSSL, the researchers found that it was possible to send a well-disguised packet of data that looked like one of these heartbeats to trick the computer at the other end into sending data stored in its memory.

So what can I do to protect myself?

Since the vulnerability has been in OpenSSL for about two years and using it leaves no trace, assume that your accounts may be compromised. You should change your online passwords, especially for services where privacy and security are major concerns. However, many sites likely haven’t upgraded to a software release without the bug, so immediately changing them might still leave you vulnerable.

The researchers who discovered the flaw let the developers behind OpenSSL know several days before announcing the vulnerability, so it was fixed before word got out yesterday. Most major service providers should already be updating their sites, so the bug will be less prevalent over coming weeks.

As always, if you have any questions, comments, or concerns please let us know, we are here to help.

Bill Pay Upgrade – Coming Soon

Thank you for banking with Pioneer Trust Bank!  We wanted to take a moment and let you know of a change coming in our Online Bill Payment solution. On February 26th, we will be converting to a new Bill Payment provider, CheckFree. This conversion is being performed to provide tighter integration into Online Banking and to provide Bill Pay access into Mobile Banking.

Your current bill payment payees will convert over to the new system, as long as they have a billing address. If they do not have a billing address, the payees will need to be re-entered into the new system after conversion. If you are currently using the Account to Account Transfers, those will not convert to the new system. After conversion you will need to re-enter those accounts into the system.

There will continue to be no charge to you for using the Bill Pay and the Account to Account Transfer service. The fees for Same Day Bill Pay Check and Overnight Check remain the same, at $9.95 and $14.95.

In addition, we are excited to announce a new service called PopMoney, which will be offered as part of the conversion. PopMoney is a consumer product which allows you to send and receive money by text, email, and web.

There are fees associated with PopMoney, these are outlined below.

Send Money:

Process Time         Transaction Amount                     Fee
Send Money:
Three Day                    $5.00 – $249.99                                   $.50
Next Day                      $5.00 – $249.99                                   $1.00
Three Day                    $250.00 – $999.99                              $1.00
Next Day                      $250.00 – $999.99                              $1.50
Three Day                    $1,000.00 & Above                              $1.50
Next Day                      $1,000.00 & Above                              $2.00

Request Money:
Three Day                     $5.00 – $249.99                                  $.50
Three Day                     $250.00 – $999.99                             $1.00
Three Day                     $1,000.00 & Above                             $1.50

Stop Payment:             Any                                                         $20.00

Maintenance Window

Bill Pay will be unavailable beginning at 2:30pm on February 25th and will be back online February 27th. All payments scheduled for those days will process as usual.

We understand change can be confusing and want to make this transition as smooth as possible.  You will find a tutorial video on Bill Pay under Training Videos, which is located in the Resources Menu Item on our website.  If you should have any questions, please contact one of our Online Banking representatives at 503-480-1929.

We value our relationship and hope these changes continue to demonstrate our commitment to you, our customers.

Early Closure – Weather

Due to inclement weather in the Willamette Valley both the Main Office and Medical Center Branch will be closing at 2:00PM.

We anticipate a return to normal hours of operation on Monday. Should conditions worsen over the weekend, we will provide further updates on the site.

We apologize for the inconvenience as a result of these closures.

Telephone Issues – Resolved

4:30 PM Update:

The issues with the main telephone number has been resolved. If you encounter any additional issues with the number, please reach out to us via the contacts page or by clicking on the questions button on any page on the site and we will get the issue taken care of as soon as possible. We sincerely apologize for any inconvenience and frustration this may have caused.

2:30PM

We are experiencing issues with our primary telephone number: 503-363-3136. Our telecom provider is actively working on the issue. This issue does not seem to impact all carriers… for example, calls from ATT and Sprint seem to be fine, while calls from Verizon and CenturyLink are not.

Our toll free number has not been impacted. If you need to speak with somebody at the bank, please call:

(888) 960-3136

For a list of all of our numbers, please reference this page:

https://www.pioneertrustbank.com/page/contact_us