Core Systems Maintenance

Update:

We have completed the required maintenance on our core systems and they should be back online and functioning as expected. If you are having any difficulty, please contact online support at 503-480-1929.

Original Post:

We will be performing some maintenance on our core systems 8:30AM – 3:00PM on May 16, 2017.

This may cause intermittent connectivity to online and mobile banking services. We apologize for any inconvenience this may cause.

 

Mobile Banking Updates

We are happy to announce a brand new back-end update to our PTB Mobile app for iOS and Android phones. We have been working hard to bring check images into the app and to support Touch ID for Apple devices. We’ve also made some changes that allow you to briefly multi-task between applications without being forced to re-authenticate back into the app.  Accessing your finances has never been faster or easier.

Enable Touch ID

When you enter the application for the first time, post update, you will be greeted with a “What’s New” message describing the feature.

To enable Touch ID for the app, simply go to the “More” tab and select “Touch ID Settings”

Once you have enabled Touch ID, you will be allowed to authenticate into PTB Mobile using your finger as long as you have enrolled into Touch ID on the Apple device itself.

View Check Images

The other exciting new feature is check images retrieval within the app. In order to view a check image, simply click on the transaction that indicates a check image is available.

The check image will then pull up automatically.

We will be bringing additional functionality into the app in the coming months, including the ability to modify payees for Bill Pay, Free Credit Scores, and the ability to take a picture of your Bill and automatically pay it.

For more information or questions about this service, please visit our Mobile Banking page or call Online Banking Support at (503) 480-1929

 

 

Telephone System Outage

Comcast, the Bank’s telephone service provider, is experiencing a major service outage. This issue is impacting users all up and down the West Coast – Oregon, Washington, California, Idaho, Colorado, Nevada.

It appears to be impacting primarily AT&T and Verizon costumers, with the majority of CenturyLink, T-Mobile, and Sprint Customers being able to transit the Comcast network. Comcast has officially declared this as a major outage.

At this point there is currently no ETA on when service will be restored. If you need immediate assistance and are unable to get through via 503-363-3136, please use (888) 960-3136, which appears to be routing around the outage. You can also reach us online.

We apologize for any inconvenience this may have caused!

Early Closure – Weather – Updated

Early Closure Update – Friday

Due to continued inclement weather and challenging road conditions in the Willamette Valley, both the Main Office and Medical Center Branch will once again be closing at 3:30PM.

We anticipate a return to normal hours of operation on Monday. Should conditions worsen overnight we will provide further updates on the site.

We apologize for any inconvenience as a result of this closure.

Mobile Banking Updates

We are happy to announce a brand new update to our PTB Mobile app for iOS and Android phones. The new app provides a modified look and feel based on user feedback as well as a new quick balance feature.

Quick Balance allows you to quickly check your balances without being forced to log into the application.

  1. Simply click on the iconography shown below and the quick balance feature will pop up.

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We are targeting the next release to  the ability to turn your debit cards on and off from within the app, Touch ID support, and multitasking support which will allow you to briefly switch apps and return to Mobile Banking without having to log-in again.

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As always,we’re here to help. If you ever need assistance with Mobile Banking or any of our online services, please contact our Online Banking Support via our contact form or at (503) 480-1929 for assistance.