New Hours of Operation – April 1st

Thank you for banking with Pioneer Trust Bank.  We wanted to let you know starting April 1st we will be changing our Friday closing hours:

Main Office – 109 Commercial St. 

Lobby

Monday – Thursday: 

9:30am to 5:00pm

Friday:

9:30am to 5:30pm

Drive-Up

Monday – Thursday:

9:00am to 5:30pm

Friday:

9:00am to 5:30pm

Medical Center Branch – 1190 Oak St.

Lobby

Monday – Thursday: 

10:00am to 5:00pm

Friday:

10:00am to 5:30pm

Drive-Up

Monday – Thursday:

9:00am to 5:00pm

Friday:

9:00am to 5:30pm

Online & Mobile Banking – Fixed

Update:

As of 12:30AM PST this issue has been resolved.

Original Notice:

We are currently experiencing an issues with Online and Mobile Banking services. We are currently working with our online banking provider to resolve the issue as soon as possible. We will update this post when the issue has been resolved.

We apologize for any inconvenience this may cause.

Early Closure – Christmas Eve

In observance of Christmas, Pioneer Trust Bank is closing at 1:00PM on Christmas Eve and will be closed on Christmas Day. We wish you a very Merry Christmas and Happy Holidays!

Core Systems Update – 10/20/2015

We will be performing some maintanenance on our core systems 8:30AM – 3:00PM on October 20, 2015.

This may cause intermittent connectivity to online and mobile banking services. We apologize for any inconvenience this may cause.

For status updates please check back here.

EMV Chip Cards – Coming Soon

A more secure way to pay! 

Have you heard in the news about EMV or “chip” cards being a more secure method of payment? Pioneer Trust Bank strives to ensure our customers’ financial information is safeguarded, which is why we are in the process of adopting the new chip technology to secure card transactions not only for our cardholders, but also for our Bankcard merchants.

What are EMV (Chip) cards?

EMV (it stands for “Europay, MasterCard and Visa”) cards contain a computer chip which securely stores the cardholder’s information. Every transaction is unique, which makes them difficult to counterfeit. Older cards utilize a MAG-stripe to store cardholder information, which is less secure and easier to replicate.

How do EMV cards make payments secure?

When an EMV card is used at a terminal, the chip produces a one-time use code for each transaction.  If this information is accessed in a merchant or processor breach, it cannot be used to process additional transactions or create a counterfeit card.

Will EMV chip cards stop all 3rd party data breaches and card fraud?

While chip cards add another layer of security which helps prevents personal card data from being used fraudulently, it cannot prevent a data breach.  When EMV chip cards were deployed several years ago in other countries, there was a significant drop in counterfeit card fraud.  However, fraudsters continue to find new ways to commit fraud.

Pioneer Trust Bank cardholders remain protected by Visa’s Zero Liability coverage.

How do EMV chip cards work?

Instead of being swiped at a merchant terminal, EMV cards are inserted or ‘dipped” into a terminal slot for the duration of the transaction.

EMV

Do EMV cards work at all terminals?

Many merchants have not had a chance to upgrade their equipment to accept Chip cards yet.  Fortunately, EMV cards will continue to have a MAG-stripe on the back which will work on terminals not yet enabled.

Will my MAG-stripe card stop working?

Both Visa and MasterCard still require all merchants to accept MAG-stripe cards both in the United States and Internationally.

How is Pioneer Trust Bank preparing for EMV Chip cards?

We have started EMV projects on all of our card products and portfolios.  Each is unique and represents different challenges, so it will take time to implement. We hope to be fully converted to EMV by the 1st Quarter of 2017.  Click on the links below for EMV information and updates specific to your card product:

For more information and resources about EMV Chip cards, please visit the website:

http://www.GoChipCards.com

or

Call our Bankcard staff at 503-480-1955.

Please bookmark this page for updates on  Pioneer Trust Bank’s EMV Chip Card projects