Core Systems Update – 10/20/2015

We will be performing some maintanenance on our core systems 8:30AM – 3:00PM on October 20, 2015.

This may cause intermittent connectivity to online and mobile banking services. We apologize for any inconvenience this may cause.

For status updates please check back here.

EMV Chip Cards – Coming Soon

A more secure way to pay! 

Have you heard in the news about EMV or “chip” cards being a more secure method of payment? Pioneer Trust Bank strives to ensure our customers’ financial information is safeguarded, which is why we are in the process of adopting the new chip technology to secure card transactions not only for our cardholders, but also for our Bankcard merchants.

What are EMV (Chip) cards?

EMV (it stands for “Europay, MasterCard and Visa”) cards contain a computer chip which securely stores the cardholder’s information. Every transaction is unique, which makes them difficult to counterfeit. Older cards utilize a MAG-stripe to store cardholder information, which is less secure and easier to replicate.

How do EMV cards make payments secure?

When an EMV card is used at a terminal, the chip produces a one-time use code for each transaction.  If this information is accessed in a merchant or processor breach, it cannot be used to process additional transactions or create a counterfeit card.

Will EMV chip cards stop all 3rd party data breaches and card fraud?

While chip cards add another layer of security which helps prevents personal card data from being used fraudulently, it cannot prevent a data breach.  When EMV chip cards were deployed several years ago in other countries, there was a significant drop in counterfeit card fraud.  However, fraudsters continue to find new ways to commit fraud.

Pioneer Trust Bank cardholders remain protected by Visa’s Zero Liability coverage.

How do EMV chip cards work?

Instead of being swiped at a merchant terminal, EMV cards are inserted or ‘dipped” into a terminal slot for the duration of the transaction.


Do EMV cards work at all terminals?

Many merchants have not had a chance to upgrade their equipment to accept Chip cards yet.  Fortunately, EMV cards will continue to have a MAG-stripe on the back which will work on terminals not yet enabled.

Will my MAG-stripe card stop working?

Both Visa and MasterCard still require all merchants to accept MAG-stripe cards both in the United States and Internationally.

How is Pioneer Trust Bank preparing for EMV Chip cards?

We have started EMV projects on all of our card products and portfolios.  Each is unique and represents different challenges, so it will take time to implement. We hope to be fully converted to EMV by the 1st Quarter of 2017.  Click on the links below for EMV information and updates specific to your card product:

For more information and resources about EMV Chip cards, please visit the website:


Call our Bankcard staff at 503-480-1955.

Please bookmark this page for updates on  Pioneer Trust Bank’s EMV Chip Card projects

Windows 10 & Online Services

On July 29, 2015, Microsoft officially released Windows 10. Those currently using Windows 7 and 8.1 and have registered for the download will begin to receive notification that Windows 10 is available for installation on or after July 29.

Microsoft has stated that they will be slowly making the download available and will ramp up availability of the free upgrade over time.

Windows 10 ships with two browsers: Internet Explorer 11 and the new Microsoft Edge browser. The new Edge browser is enabled by default and will be used when accessing websites following the Windows 10 upgrade. Users who install Windows 10 can change the default browser back to Internet Explorer 11 under the Control Panel options. Additionally, Internet Explorer can be launched by searching for it on the start menu and clicking on the Internet Explorer desktop application. This will only be necessary for business customers that use Premier ACH services.

The Bank has fully tested and certified Windows 10 for all of our online platforms:
1. – Fully tested and supported
2. Personal Online Banking & Bill Pay – Fully tested and supported
3. Business Online Banking & Bill Pay – Fully tested and supported. PremierACH customers must use Internet Explorer 11. Please call online support for help with this process.
4. Business Remote Deposit Capture – Fully tested and supported.
5. Secure File Transfer – Fully tested and supported
6. Remote Support – Fully tested and supported

Please note that Mobile Banking, while an online platform, is not impacted by this release as it is a non Windows based product offering.

As always, if you have any issues or questions, please reach out either through the website or call Online Support at 503-480-1929 and we’ll be happy to help!

Business Online Banking Upgrade

Pioneer Trust Bank has launched an update to our Business Online Banking Platform!

We know from your feedback that our website and online services are a primary information source so we’re upgrading our Business Online Banking Platform and giving it a visual makeover at the same time.

Existing Business Online Banking users will notice a few differences. One of the new features that has been added are account alerts. This allows you to set up real time alerts around transaction details of your choosing.

business online alerts


Alerts allow you to:

  • Monitor Account Changes
  • Avoid Overdrafts & Fees

We offer the following alerts in the system:

  • Low Balance Alerts
  • Debit Card Alerts – Large Transactions
  • Direct Deposit Alerts
  • Withdrawal Alerts
  • Loan Alerts – Payment Due & Payment Received
  • CD & IRA Alerts

Alerts are very flexible. You are able to choose the accounts you want to alert from, the dollar threshold of the alert, and the delivery channel: Online, Email, or Text.

For a detailed Guide on setting up alerts we have made a PDF available to walk you through the steps.

Online Alert Setup Documentation

We hope that you find the site upgrade beneficial. As always, if you have any issues or questions, please reach out either through the website or directly and we’ll be happy to help!

Card Skimming Fraud Alert

There have been several recent news reports of ATM and gas station card skimmers found in the Salem area.

Skimming is a crime in which the victim’s card information is accessed or breached while they are completing a legitimate transaction such as withdrawing money from an ATM or making a purchase at a gas station or store. Thieves then use this information to make unauthorized withdrawals and purchases from the victim’s account.

There are many ways you can protect yourself from card skimming. In the following we answer some frequently asked questions about card skimmers, as well as provide you tips on how to avoid becoming a victim.

What is a “skimmer”?

A skimmer is a small electric card reader designed to fit over an ATM or gas pump terminal card reader slot. Once your card is inserted or swiped, the skimmer reads the magnetic stripe on your card and captures the information for the thieves. A small camera is also usually hidden near the skimmer to capture your PIN as you enter it, or they may tamper with the PIN pad.

How is my card information used?

Thieves create counterfeit or “cloned” cards with the information obtained. These cards are then used at ATMs to withdraw cash or at stores to make purchases from your account.

What does a skimmer look like?

Skimming devices come in many forms and can be hard to detect. Many are designed to blend in with the features of the ATM. Signs to watch for include:

  • Card readers and key pads that look out of place or don’t fit securely;
  • Tape or adhesive residue near or around the outside of the card reader and PIN pad.
  • Scratches on the ATM façade near the card reader or PIN pad.

What should I do if I think there’s a card skimmer?

Don’t attempt to remove it; the thieves may be in the vicinity and monitoring the skimmer. If the ATM is at a bank which is open, go inside and report it to bank staff. If it’s after hours or at a remote site, go to a safe and secure location and call the police to report it.

What can I do to protect myself from skimmer thieves?

  • Use ATMs at locations you know. Pay attention to what the card reader and PIN pad normally look like.
  • Do a quick inspection before inserting your card into any reader.
  • Always cover the keypad when entering your PIN.
  • Pay attention to your accounts. Immediately report any unauthorized ATM withdrawals or purchases to our Bankcard Dept. or the number on the back of your card.
  • Trust your instinct. Report any peculiarities such as card or PIN reader errors you encounter while attempting to use your card.
  • When in doubt, don’t use the ATM.

What does Pioneer Trust Bank do to protect me?

We employ a number of tools to monitor your transactions for fraud and protect your identity. You have the added protection of Visa’s Zero Liability® for fraudulent or unauthorized transactions.

For More Information

Please contact our Bankcard Department at (888) 444-3497