Equifax Data Breach

Equifax, one of the three credit reporting agencies, announced a breach involving the personal information of over 143 Million US consumers. The Equifax data breach exposed personal information that includes name, Social Security number, birthdate, and in some cases, drivers license number. A breach this large has the potential to include many Pioneer Trust Bank customers and we’re here to help in any way we can. Below are some steps you can take, specific to this incident, and others that are good practice in general.

Breach Steps

General Good Practices 

  • Review your credit score annually, at no cost, and without impact to your credit score https://www.annualcreditreport.com/
  • Monitor your active accounts with your existing financial institutions for fraudulent activity, such as new loans.
  • Educate yourself about current threats to consumers. The FTC’s website and FAQs can be very helpful: https://www.consumer.ftc.gov/
  • Practice good online habits by learning good password hygiene, how to verify websites, and how to ensure secure connections while using websites.
  • Stay aware! Scammers often use breaking news stories, such as this, as opportunities to scam individuals even further. Verify phone calls and watch out for phishing emails.

Solar Eclipse Hours

With the expected traffic increase in the Salem area and to allow our staff to view the Solar Eclipse, Pioneer Trust Bank will be opening at 11:00AM on August 21st.

Core Systems Maintenance


We have completed the required maintenance on our core systems and they should be back online and functioning as expected. If you are having any difficulty, please contact online support at 503-480-1929.

Original Post:

We will be performing some maintenance on our core systems 8:30AM – 3:00PM on May 16, 2017.

This may cause intermittent connectivity to online and mobile banking services. We apologize for any inconvenience this may cause.


Mobile Banking Updates

We are happy to announce a brand new back-end update to our PTB Mobile app for iOS and Android phones. We have been working hard to bring check images into the app and to support Touch ID for Apple devices. We’ve also made some changes that allow you to briefly multi-task between applications without being forced to re-authenticate back into the app.  Accessing your finances has never been faster or easier.

Enable Touch ID

When you enter the application for the first time, post update, you will be greeted with a “What’s New” message describing the feature.

To enable Touch ID for the app, simply go to the “More” tab and select “Touch ID Settings”

Once you have enabled Touch ID, you will be allowed to authenticate into PTB Mobile using your finger as long as you have enrolled into Touch ID on the Apple device itself.

View Check Images

The other exciting new feature is check images retrieval within the app. In order to view a check image, simply click on the transaction that indicates a check image is available.

The check image will then pull up automatically.

We will be bringing additional functionality into the app in the coming months, including the ability to modify payees for Bill Pay, Free Credit Scores, and the ability to take a picture of your Bill and automatically pay it.

For more information or questions about this service, please visit our Mobile Banking page or call Online Banking Support at (503) 480-1929



Telephone System Outage

Comcast, the Bank’s telephone service provider, is experiencing a major service outage. This issue is impacting users all up and down the West Coast – Oregon, Washington, California, Idaho, Colorado, Nevada.

It appears to be impacting primarily AT&T and Verizon costumers, with the majority of CenturyLink, T-Mobile, and Sprint Customers being able to transit the Comcast network. Comcast has officially declared this as a major outage.

At this point there is currently no ETA on when service will be restored. If you need immediate assistance and are unable to get through via 503-363-3136, please use (888) 960-3136, which appears to be routing around the outage. You can also reach us online.

We apologize for any inconvenience this may have caused!