Card Skimming Fraud Alert

There have been several recent news reports of ATM and gas station card skimmers found in the Salem area.

Skimming is a crime in which the victim’s card information is accessed or breached while they are completing a legitimate transaction such as withdrawing money from an ATM or making a purchase at a gas station or store. Thieves then use this information to make unauthorized withdrawals and purchases from the victim’s account.

There are many ways you can protect yourself from card skimming. In the following we answer some frequently asked questions about card skimmers, as well as provide you tips on how to avoid becoming a victim.

What is a “skimmer”?

A skimmer is a small electric card reader designed to fit over an ATM or gas pump terminal card reader slot. Once your card is inserted or swiped, the skimmer reads the magnetic stripe on your card and captures the information for the thieves. A small camera is also usually hidden near the skimmer to capture your PIN as you enter it, or they may tamper with the PIN pad.

How is my card information used?

Thieves create counterfeit or “cloned” cards with the information obtained. These cards are then used at ATMs to withdraw cash or at stores to make purchases from your account.

What does a skimmer look like?

Skimming devices come in many forms and can be hard to detect. Many are designed to blend in with the features of the ATM. Signs to watch for include:

  • Card readers and key pads that look out of place or don’t fit securely;
  • Tape or adhesive residue near or around the outside of the card reader and PIN pad.
  • Scratches on the ATM façade near the card reader or PIN pad.

What should I do if I think there’s a card skimmer?

Don’t attempt to remove it; the thieves may be in the vicinity and monitoring the skimmer. If the ATM is at a bank which is open, go inside and report it to bank staff. If it’s after hours or at a remote site, go to a safe and secure location and call the police to report it.

What can I do to protect myself from skimmer thieves?

  • Use ATMs at locations you know. Pay attention to what the card reader and PIN pad normally look like.
  • Do a quick inspection before inserting your card into any reader.
  • Always cover the keypad when entering your PIN.
  • Pay attention to your accounts. Immediately report any unauthorized ATM withdrawals or purchases to our Bankcard Dept. or the number on the back of your card.
  • Trust your instinct. Report any peculiarities such as card or PIN reader errors you encounter while attempting to use your card.
  • When in doubt, don’t use the ATM.

What does Pioneer Trust Bank do to protect me?

We employ a number of tools to monitor your transactions for fraud and protect your identity. You have the added protection of Visa’s Zero Liability® for fraudulent or unauthorized transactions.

For More Information

Please contact our Bankcard Department at (888) 444-3497

Personal Online Banking Updates

We have extended some functionality in our Personal Online Banking product with updates to our Bill Payment platform and adding some additional visibility into your spending habits.

The Bill Payment Platform went through a thorough overhaul of the back-end systems making the platform more responsive. In addition, Bill Pay menus were simplified, resulting in an easier to use interface and support for modern browsers and HTML5/CSS 3.0 standards. Internet Explorer 8 support has been removed from the product.

In addition we have added a Spending Report widget on your landing page within Personal Online Banking. The system looks at your transaction stream over the last 7 days to create a spending report based upon the categorization of transactions on your accounts.

spendingwidget

We have pre-loaded the system with a large number of local businesses. However, if you see a business getting marked as uncategorized, please drop us a line at customerservice@pioneertrustbank.com and we’ll be happy to get it added for you.

More than anything, we’re here to help. If you ever need assistance with these services, please contact our Online Banking Support via email or at (503) 480-1929 for assistance.

PTB Mobile Deposit

Pioneer Trust Bank is pleased to announce the release of its Mobile Check Deposit service, available through our Mobile Banking app for iPhone and Android smartphones, as well as iPad and select Android tablets. This service is only available to personal clients who are registered with our Personal Online Banking service.

Don’t have our Mobile Banking app installed? Just visit our Mobile Banking page and click on the link for device type.

What is Mobile Check Deposit?

Mobile Check Deposit allows you to take a photo of an endorsed check with your smartphone or tablet and send the images electronically to Pioneer Trust Bank for deposit. There are no fees for using our Mobile Check Deposit service, but check with your carrier on any message and data fees that may apply.

Benefits

  • Deposits can be made any time, day or night.
  • No branch visit is required.
  • No paper deposit slips are needed.
  • No mailing of deposits is required.
  • Completely secure. Advanced technology, including encryption, firewalls, and authentication processes keeps your personal information safe and confidential.

How to Make an Electronic Deposit 

Depositing a check using your smartphone or itablet is fast and easy.

Mobile Check Deposit1

 

  • Log in to the PTB Mobile Banking app and select Deposits. From here, you can view your deposit history and/or make a new deposit
  • Select New Deposit and indicate the account where funds are to be deposited. Enter the amount of the check you are depositing. When ready, select Continue
  • Take a photo of the front of your check. Use a background with a strong contrast between the check and surrounding area. Make sure the entire check is visible in the screen area and is in focus
  • Snap your photo using the camera button. The image will now be displayed for your review. If the photo does not show the check clearly, you can retake the photo and repeat the process. If your check photo is readable and clear, select Use Photo
  • Repeat the process for the back of the check
  • Once the two images are approved, you will then verify the account and check amount. If the deposit details are correct, confirm the deposit by clicking Submit.

The Results screen will let you know the deposit has been received. 

  • Pending means the check is under review and will normally clear the next business day.
  • The Deposit Failed screen will explain any problems found during the image analysis/transaction. You will then be asked to either retake the check images or restart the entire deposit process.

Mobile Check Deposit2

If the system cannot correctly read the writing on the check, you can always deposit your check at any of our bank offices.


How Long Will It Take for a Check to Clear?

Once your check has been electronically deposited, funds are generally available within two business days. You can return to the Mobile Check Deposit service to check on the deposit status. Be sure to keep the original paper check until the funds have cleared your account, then destroy the original check after the deposit has posted.

Electronic deposits submitted before 3:00PM PST on a business day will be processed the same day.  Deposits submitted after 3:00PM on a non-business day will be processed the next business day.


What Kind of Checks Can I Deposit Using Mobile Check Deposit?

PTB Mobile Deposit is available to owners and authorized signers of deposit accounts who are enrolled in Mobile Banking.  Only checks drawn on Financial Institutions in the United States payable solely to the account owner(s) are eligible to be deposited via Mobile Deposit.

Items that are not eligible include:

  • Checks payable to any person or entity other than an owner of the account (i.e., payable to another party and then endorsed to you)
  • Checks payable jointly, unless deposited to an account in the name of all payees.
  • Checks payable on a financial institution outside of the United States.
  • Checks which are not payable in United States currency.
  • Checks which are post-dated or dated older than 6 months prior to the deposit date.
  • Checks which are incomplete.
  • Checks which are remotely created.
  • Checks drawn on the account into which you are depositing.
  • Checks which contain evidence of alteration, or that you know or suspect are fraudulent or otherwise not authorized by the owner of the account.
  • Checks which have been previously submitted through Mobile Remote Deposit.
  • Checks which are payable on sight or payable through Drafts, such as Credit Card Convenience checks, for example.
  • Items marked “non-negotiable”.
  • Postal & Personal Money Orders.
  • US Treasury Checks.
  • US Savings Bonds.
  • Cashier’s Checks.
  • Traveler’s Checks.
  • Substitute/Image Replacement Checks.

For more information or questions about this service, please visit our Remote Deposit Capture page or call Online Banking Support at (503) 480-1929.

Christmas Holiday Closure

In observance of Christmas, the Bank will be closing at 1:00pm on December 24th and will be closed on December 25th.

We wish you a Merry Christmas!