Frequently Asked Questions
An eStatement is your account statement that is delivered to you electronically and eStatements are free!
Yes. We even include the reconcilement page to assist the balancing process. Images of your cancelled checks and deposits are also included, if you currently receive those items.
Every statement cycle, we will send you an email notifying you that your statement is available for viewing. Double-click on the link to www.Pioneertrustbank.com. Login with your user name and password and go to Documents to view your statement.
Adobe Portable Document Format (PDF) is a standard file format for distributing electronic documents. Adobe PDF files can be viewed, saved, and printed by using Adobe Acrobat Reader software.
The basic Adobe Acrobat Reader software is available for free at www.adobe.com
Once you have opened your eStatement, you can save it using the small disk icon on the toolbar of your Adobe Acrobat Reader software. Provide a name for the file using a .pdf extension. Select a name that will help you remember which statement the file contains (e.g.CheckingJanuary2010.pdf)
Again, by using the Adobe Acrobat Reader toolbar, press the printer icon. You can either print the entire statement or just a particular page.
You must notify us either in writing or in person of your request.
You must notify us either in writing, in person or through online banking under Options of your new e-mail address.