The words “we,” “us,” and “our” refer to Pioneer Trust Bank, N.A., and the words “you” and “your” mean you, the individual(s) or entity identified on the Account(s). As used in the Disclosure, “Account” means the account(s) you have with us. “Communication” means any customer agreements or amendments thereto, monthly billing or account statements, tax statements, disclosures, notices, responses to claims, transaction history, privacy policies and all other information related to the products, services, or Accounts, including but not limited to information that we are required by law to provide to you in writing.
By selecting eStatements in Online Banking, you will no longer receive paper statements for your Account(s), and you may also receive Disclosures regarding your Account(s) electronically and not in paper form.
Communications Provided in Electronic Form
- You agree that we may provide you with any Communications that we may choose to make available in electronic format, to the extent allowed by law, and that we may discontinue sending paper Communication to you, unless and until you withdraw your consent as described below.
- Your consent to receive electronic communications and transactions includes, but is not limited to:
- Internet browsing software:
- All legal and regulatory disclosures and Communications associated with the Account(s) or the products or services available through Online Banking for your Account(s).
- Notices or disclosures about a change in the terms or change in fees of your Account(s).
- Online Banking Agreement
- Privacy policies and notices
- Monthly (or other periodic) billing or account statements for your Account(s)
- Lending disclosures
- We reserve the right to provide a paper copy of any communication you have authorized us to provide you electronically.
Method of Providing Communications in Electronic Form
Communications by Pioneer Trust Bank, N.A., to you in electronic form can be provided by:
- Secure Email,
- Access to the Pioneer Trust Bank, N.A. website, we will notify you that an email notice has been sent to you,
- To access your statement, you must be a registered user of our Online Banking service. You will be required to log in to Online Banking with your User Code and Password to view, download and/or print the electronic statement. It is your responsibility to protect your Online Banking User Code and Password from unauthorized persons. You agree that it is your responsibility to ensure that the electronic statement cannot be viewed by others.
- You may request a downloadable PDF file containing the Communication.
- At our option, we may treat your provision of an invalid email address, or the subsequent malfunction of a previously valid email address, as a withdrawal of your consent to receive electronic Communications.
- Pioneer Trust Bank, N.A. will not impose any fee to process the withdrawal of your consent to receive electronic Communications; however, your access and use of Online Banking may be terminated.
- Any withdrawal of your consent to receive electronic Communications will be effective after a reasonable period of time to process your withdrawal.
eStatements for Multiple Account Owners
- If any account for which you have requested to receive eStatements is a joint account or business account, please be advised that only you will receive and be able to access the electronic communication for such account. Therefore, you are solely responsible for promptly and timely sharing any account statement, any statement-related information provided thereon, and any additional account communication with your joint account holder or other business partners, as needed or requested by such an account holder.
How to Request Paper Copies
- Pioneer Trust Bank, N.A. will never send you a paper copy of any Communication which is available electronically, unless requested.
- You can obtain a paper copy of an electronic Communication by printing it yourself, or by requesting a mailed paper within a reasonable timeframe after first dispersed.
- To request a mailed paper copy, please call 503-363-3136, or contact an account representative at the nearest Pioneer Trust Bank, N.A. branch location.
- The Bank may charge you a reasonable service charge for requested mailed copies but will notify the customer of the charge prior to completing the request.
- The Bank reserves the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically.
Updating Your Records
- You can update information through Online Banking by visiting www.pioneertrustbank.com, or by calling 503-363-3136, or contacting an account representative at the nearest Pioneer Trust Bank, N.A. branch location.
- It is the customer’s responsibility to provide Pioneer Trust Bank, N.A. with accurate and complete email address and contact information.
- It is the customer’s responsibility to maintain and update promptly any changes in your information.
- In the event email is returned undeliverable, notifications will be sent to the physical address on file at the Bank.
Hardware and Software Requirements
To Participate in Online Banking and to access, view, and retain electronic Communications your system will need the following requirements:
- Sufficient electronic storage capacity on your computer’s hard drive or other data storage unit.
- A working email account.
- A Personal Computer (PC), laptop, tablet, or smartphone with a stable internet connection.
- PC: Windows 8 or higher, or macOS X 10.9 or higher.
- Mobile: iOS 15.0 or higher or Android 8.0 or higher operating systems
- Adobe Acrobat Reader or an alternative PDF viewer to open and view the eStatements.
- A web browser such as Google Chrome 93 or higher, Mozilla Firefox 93 or higher, Microsoft Edge 96 or higher, or Safari 14.x or higher.
Pioneer Trust Bank, N.A. is not responsible for any electronic virus or viruses a customer may encounter. It is the Banks recommendation for the customer to perform routine scans for your PC by using a virus protection product.
Communications in Writing
- All Communications in either electronic or paper format from the Bank to you will be considered “in writing.” You should print or download a copy of this Disclosure for your records and any other Communication that is important to you.
How to Cancel Electronic Statements
- You may withdraw your consent to receive Communications at any time in electronic form by:
- Calling Pioneer Trust Bank, N.A. at 503-363-3136.
- Contacting an account representative at the nearest Pioneer Trust Bank, N.A. branch location.
Termination / Changes
- Pioneer Trust Bank, N.A. reserves the right, in sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. The Bank will provide you with notice of any such termination or change as required by law.
- It may be necessary to change the terms or conditions regarding your statement access. In such an event, the Bank will notify you via email communications or written notification.
Federal Law
- You acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and the Bank both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.
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